TERMS & CONDITIONS

PLEASE NOTE THAT PRICING SHOWN ON YOUR INVOICE IS INCLUSIVE OF TAXES.

 

This booking is subject to the terms and conditions of the Travel Agency, and the Tour Operator. In order to proceed with your reservation and payment, please read through the terms and conditions below. Once you have booked and paid your deposit, you are legally bound by the Terms and Conditions.

 

Terms & Conditions
 

LEGAL DOCUMENTATION AND TRAVEL RESTRICTIONS

Your full legal name, gender and date of birth, EXACTLY AS THEY APPEAR ON YOUR PASSPORT are required. Failure to provide this information fully and accurately could result in you being refused boarding by the airline or entry by Customs, or change fees levied by the tour company/airline.

ALL passengers, including infants, MUST hold a valid passport and/or visa(s) in compliance with the destination. Passports must be valid for at least 6 months beyond your travel dates.
If your passport is issued by another country (not Canada) please inquire about any potential visa regulations that may be required.
It is solely the responsibility of the passenger to ensure that valid and proper documentation is obtained. Failure to provide valid documentation may result in denied boarding of the aircraft and cancellation of your flight arrangements without refund.

 

**If your passport is damaged in any way (e.g. water damage, rips/tears) you may be denied boarding, as your passport will not be accepted for boarding. If this is the case, you will be responsible for all costs associated with a new passport and new travel arrangements. Full cancellation penalties will apply with no refunds for unused flights or land arrangements, there will be no exceptions to this rule for anyone denied boarding for any reason.

If you are in doubt if the condition of your passport is acceptable – you are strongly urged to apply for a new passport immediately. This is your sole responsibility to ensure you will have your passport in perfect condition prior to your scheduled departure.

 

If you are travelling with children under the age of 18, and all parents/guardians are NOT travelling, a notarized letter of consent will be required to leave Canada. Failure to provide this document could result in denied boarding and cancellation of your trip with no refund.

For up-to-date information on the Canadian government's travel warnings and recommendations, please visithttps://travel.gc.ca/
For more information about travel requirements and/or Visa requirements, please visithttps://www.escapes.ca/travel-requirements/or speak with your Travel Professional.
 

FINAL PAYMENT:
If your file has a balance owing, it MUST be received NO LATER than the date specified on your invoice. Final payments are not automatically charged until you have approved such payment with your Travel Professional. Skyland Travel is not responsible for cancellations due to nonpayment.

 

CHANGES TO CONFIRMED BOOKINGS
All changes are subject to supplier terms & conditions and may not be allowed depending on these terms.
Any changes may be subject to additional service fees per person charged by Skyland Travel for each change. As all supplier's changes fees are different, you will be advised and agree to the change and service fee before those payments are made.
If a change involves a difference in the reservation price in addition to the change fee, the passenger will pay the difference between the original booking price and the revised booking price plus any additional fees if applicable. Changing all names on a file constitutes a cancellation.

All payments, including deposits and final payments, are non-refundable and non-transferable, unless otherwise specified.

CANCELLATIONS
Cancellation requests must be sent to your Travel Professional via email. All payments, including deposits and final payments, are non-refundable and non-transferable, unless otherwise specified.
 

TRAVEL INSURANCE
Your trip is a significant investment, and we highly recommend the purchase of travel insurance. If you choose to decline this valuable protection, you are assuming any financial loss associated with your travel arrangements. By declining to purchase travel insurance, you fully understand that your travel agent is not liable or responsible for any expenses incurred due to cancellation or interruption, emergency medical and transportation, baggage, and personal effects, flight and travel accident, and/ or rental car physical damage.
If you believe you have your own coverage, please do your due diligence and understand the coverage you may or may not have; not all Travel Insurance is created equal.
More information about Travel Insurance is available through your Travel Professional, or by visiting:
https://www.escapes.ca/travel-insurance/

TRAVEL DOCUMENTS:
Travel documents will be sent to you electronically no later than ten (10) days prior to departure date, unless otherwise specified. Please read through these documents immediately; misprints, misspellings, incorrect dates etc. are not the responsibility of Skyland Travel. Included in your travel documents (if airfare is purchased through the agency) are airline electronic ticket receipts (proof of purchase, not boarding passes or actual tickets). Boarding passes are printed at the time of check in; online with the airline directly, or at the airport. Please ensure you have a copy of your Travel Documents accessible in case the airline or travel provider requests to see a copy.
 

BAGGAGE FEES: Due to continual changes in airline baggage policies it is suggested that you inquire with your airline's website for up-to-date fees & information. Skyland Travel is NOT responsible for additional fees incurred for baggage or seating. Baggage fees may not be included in your package and are payable at time of airline check in.

 

ADVANCE SEAT SELECTION (FLIGHTS):Advance seat selection may be available for a fee. Please inquire with your Travel Professional for further information. Otherwise, seats are assigned complimentary during the airline check in process. Please note that parties traveling together are not guaranteed seats together, unless preassigned in advance.

AIRLINE SCHEDULE CHANGES & CANCELLATIONS: Occasionally airlines change flight schedules and may even cancel flights entirely. These changes are beyond Skyland Travel's control. In the event that such a situation occur; Skyland Travel will do it’s very best to assist you with finding best possible alternate option(s). If the flight time change is minor (2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). Please Note: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. Skyland Travel is NOT responsible for any additional costs or fees imposed by the airlines, or any additional costs associated to reach your destination. It is the responsibility of the passenger to check for last minute airline flight time changes within 24 hours of departure.
For more information about the Air Passenger Protection Regulations please see here:https://rppa-appr.ca/eng/air-travel-complaints

 

RE-CONFIRM YOUR FLIGHTS: Skyland Travel advises you personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure using the “Record Locator” (found in your Travel documents)
 

AIRLINE CHECK IN: (If applicable)Please check in with your airline at the airport no later than three (3) hours prior to scheduled flight departure time.

HOTEL CHECK IN (If applicable)Check-in time at most hotels is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The hotel may store your luggage in a secure location on property so you may start enjoying your vacation without delay Please speak with the hotel concierge or front desk upon arrival.

 

CRUISE CHECK IN(If applicable)Your cruise line will require advance check in as per their terms & conditions. Failure to complete your check in prior to arrival at the terminal may result in denied boarding. Your Travel Professional will provide you with further instructions.

 

ALL OTHER TRAVEL COMPONENTS: Please see your travel documents for any further instructions regarding check in and/or meeting points.

 

OTHER

 

Skyland Travel Inc. (DBA: Escapes.ca / Weddings by Escapes / Journeys by Escapes) is a Travel Agency and acts only as an agent and never as a principal. It acts as an agent for its suppliers, including, but not limited to, all Airlines, Tour Operators, Other Transporters, Providers of accommodations and/ or other services and Dealers in foreign currency. All business that Skyland Travel transacts is on its principals' behalf. Accordingly, any claim that any customer may have arising out of any business transacted by or through Skyland Travel. will lie against the principal and not against Skyland Travel. Skyland Travel will not purchase or enter any contractual obligations on behalf of the principal without the principal's approval.

Your Travel Professional assigned to your booking is an Independent Contractor of Skyland Travel Inc. Please contact your Travel Professional directly for all inquiries about your reservation. If at anytime your Travel Professional is unable to service your reservation to the best of their ability due to illness, injury or death of themselves, or an immediate family member, a suitable replacement Travel Professional will be assigned by Skyland Travel Inc.

 

Your Travel Professional will not be liable for failure to perform if such failure is a result of Acts of God or Superior Force (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption of technology, electricity, or telephone service.

 

Furthermore, your Travel Professional will do their best to advise on your destination at your time of travel, and is here to support your trip before, during, and after travel, however, they are not responsible for the following:

·Inclement weather.

·Flight delay and schedule changes.

·Government Travel Restrictions of any kind, imposed at any time.

·Lost baggage, and/or your negligence to pack necessities in your carry on.

·Non-guaranteed requests not being fulfilled (ie. bedding requests, room requests).

·Your negligence to report your special travel requirements and/or travel restrictions.

·Your negligence to provide your full name and date of birth exactly as it appears on your passport.

·Your negligence to review and adhere to the entry requirements of the country you are visiting.
 

Your Travel Professional is your advocate before, during, and after travel, should any issues arise, please bring them to their attention for assistance.

 

PRIVACY

Customer personal information: Your Travel Professional, Skyland Travel Inc., and the Tour Operator agree to keep all customer personal information (“Personal Information”) confidential, not to use such Personal Information for any reason other than in the performance and services in relation to this agreement, and not to disclose any such Personal Information to any person in any manner, whatsoever, unless required by government or law enforcement authorities and/or court order.